11500 Responsible Gaming - Play Safe, Enjoy Fully
At 11500, we believe the best entertainment is entertainment enjoyed responsibly. This page provides guides, self-control tools, and important information to help you play safely and responsibly.
The health and well-being of our users is our top priority.
11500's Commitment to Responsible Gaming
The 11500 platform is built on a foundation of trust and responsibility. We provide a safe and fair gaming environment for all users in Malaysia. As part of our commitment, we offer a range of tools and resources that empower users to manage their own gaming activity.
Online gaming should be a form of entertainment — not a burden or a source of stress. We encourage all users to set personal limits, play within their means, and seek help promptly if gaming begins to have a negative impact on daily life.
11500 also ensures that all our marketing and promotions do not target vulnerable individuals, including those at risk of problem gambling.
Recognise the Signs of Risky Behaviour
It is important to recognise when gaming starts to become a problem. Here are some warning signs to watch out for:
Using money set aside for essentials such as rent, food, or bills to fund gambling.
Spending excessive time gaming to the point of neglecting work, family, or social responsibilities.
Continuing to play in hopes of recovering lost money, even as the situation gets worse.
Feeling anxious, irritable, or stressed when unable to play, or using gaming as the only way to cope with pressure.
Available Self-Control Tools
11500 provides a range of self-control tools to help you manage your gaming activity in a healthier way:
- Deposit Limit: Set daily, weekly, or monthly deposit limits to make sure you never spend more than you can afford. This is the simplest and most effective way to keep your gaming budget in check.
- Break / Cooling-Off Period: If you feel you need a break from the platform for a while, you can request a cooling-off period. During this time, your account will be temporarily suspended and you will not be able to log in.
- Self-Exclusion: For those who need a firmer step, the self-exclusion option allows your account to be closed for an extended period. This is a sign of courage and personal responsibility.
- Gaming History Review: Review your betting records and transaction history at any time to get a clear picture of your gaming habits.
To activate any of the self-control tools above, please contact our customer support at [email protected] or refer to the FAQ.
Tips for Setting Time & Budget Limits
The best approach to responsible gaming starts with planning before you play. Follow these practical tips:
Decide on the maximum amount in MYR (RM) you are willing to spend before you play, and stick to it.
Set a reasonable session duration. Take a break every few hours and avoid playing when you are tired or stressed.
Review your gaming habits every week. Ask yourself — is it still just entertainment?
Protection of Minors
11500 takes the protection of children and young people seriously. Our platform is for users aged 18 and above only. We carry out age verification during registration and reserve the right to request identity verification documents at any time.
If you are a parent or guardian, we encourage you to:
- Installing parental control software on shared devices.
- Keeping your account password secure and not sharing it with children.
- Educating children about the risks of online gaming from an early age.
If you suspect your account is being accessed by a minor, please contact us immediately.
Life Balance & Seeking Professional Help
Gaming is just one small part of a balanced life. Make sure you prioritise your health, family relationships, career, and meaningful social activities. Do not let gaming replace the things that truly matter.
If you or someone you know is struggling to control their gaming habits, professional help can make a real difference. Speaking to a counsellor or mental health professional is a courageous and sensible step.
You can also reach 11500 support at [email protected] for more information on the self-control measures available on our platform. Our team is ready to help with empathy and without judgement.