11500 Privacy Policy - Your Personal Data Protection
We are committed to protecting the privacy and personal data of every 11500 user. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.
Effective date: 1 January 2026
Information We Collect
To provide you with the best experience, we collect several types of information, including:
- Account Information: Registration details including your name, email address, phone number, and identity verification information.
- Device & Browser Information: Technical data about your device, IP address, browser type, geo-location (with your permission), and internet connection details.
- Payment Information: Records of deposit and withdrawal transactions in MYR as well as the payment methods used.
- Cookies & Usage Data: Cookies are used to remember user preferences and for analytics to improve your experience. Usage logs include activity within the platform.
How We Use Your Information
The information we collect is used to:
- Delivering betting and gaming services accurately and securely.
- Managing customer accounts, including verification and technical support.
- Complying with Malaysian legal and regulatory requirements.
- Analysing platform usage to improve quality and optimise content.
- Running promotions, offers, and marketing communications (with your consent where applicable).
- Managing security issues and preventing fraud or misuse of the platform.
Cookies & Tracking
We use cookies to identify users as they navigate the platform, making it easier to log in and save your settings. Cookies also help us gather analytics data to improve our services.
You can manage your cookie settings in your browser, though disabling certain cookies may affect the functionality of some parts of the site.
Data Storage & Security
11500 uses encryption technology and multiple layers of security to protect your personal data from unauthorised access, misuse, or loss.
Your data is retained only for as long as necessary to fulfil the purposes of our service and to meet relevant legal requirements.
Sharing Information with Third Parties
We may share your information with trusted third parties solely to fulfil our services — such as payment providers, promotions partners, and legal advisors — all of whom adhere to strict data protection standards.
We do not sell personal information to any commercial parties.
User Rights
You have the following rights regarding your personal information:
- Data Access: Request a copy of the personal information we hold about you.
- Correction: Request a correction if your information is inaccurate or incomplete.
- Deletion: Request deletion of your data under certain circumstances, subject to applicable legislation.
- Restriction of Processing: Request that we restrict how your information is used.
To exercise any of your rights, please contact us at [email protected].
Changes to the Privacy Policy
11500 reserves the right to update this Privacy Policy from time to time to comply with legal requirements or to improve our services. We will update the effective date above and post any changes on this page.
Continued use of the platform after any changes means you accept the updated policy.
Data Security & Contact Us
To keep your data secure, 11500 applies industry best practices including encryption, regular security audits, and strict access controls.
If you have any questions about our Privacy Policy or your personal data, please reach out to us at [email protected] for a prompt and professional response.